Terms and Conditions

Terms and Conditions

Maker Camping is a relaxed, family-oriented camp site with a love and appreciation for nature and the incredible landscape we are lucky enough to call home.

Our aim is for all our campers to have a truly enjoyable experience during their stay with us.

The purpose of our terms & conditions is to help build a shared understanding for all guests, to encourage respect for their fellow campers and campsite staff so that everyone can enjoy this beautiful, peaceful space together.

 

Admission

  • All bookings are for short-term holidays only and must be secured by an adult over the age of 18. The named booker must be a part of, and responsible for, the holiday party.

  • We are unable to hold provisional bookings for longer than 4hours. Full payment will secure your booking.

  • Bookings are non-transferable.

  • Amendments can be made to your booking up to 2 weeks prior to your arrival subject to availability.

  • We do not offer refunds/discounts for inclement weather, late arrivals or early departures. If you choose to cancel your holiday refunds can only be offered in exceptional circumstances and will be assessed on a case by case basis.

Pitch Description

  • A pitch is designated for “one touring caravan, towing vehicle and a two man “pup tent”. 

  • Variations on this are permitted as we recognize not everyone has a touring caravan.  If worried, please get in touch.

    Each live-in vehicle must be at least 6 meters away from any other unit that belongs to another party, regardless of the direction.

  • This means that no two units should be closer than 6 meters to each other.

Vehicles and Ancillary Equipment

  • Vehicles and other ancillary equipment are allowed within the 6-meter space between units that are in separate family occupation. However, to prevent the spread of fire, there must always be a clear space of 3 meters within this 6-meter separation.

  • Our maximum single pitch occupancy is 8 people; including a maximum of 6 adults. 

  • Exceeding this limit may infer additional charges for pitches or you may be asked to leave the site if we are unable to find an available pitch. 

  • Failure to arrive on the booked date of arrival without notice. We reserve the right to cancel your booking (9am on the following day) and re-let your pitch. Any payment received will not be returned. 

  • Discount codes for Friends of Maker Heights are for the named member and one guest for one holiday per year at a maximum stay of 14 nights (children are free).

Arrivals and departures

  • Check-in is from 1pm until 7pm. 
    Late arrivals are permitted but please call ahead.

  • Check out is by 11am.

  • Please check in with a member of staff on arrival. Look for the reception sign or for staff wearing a pink, fluorescent jacket. In case no staff is immediately available, please call reception on 01752 822618.

  • Pitches will be allocated on arrival; we will attempt to reserve pitches if requested in advance, however reserving pitches is not always completely possible.

General

  • Dogs must be kept on leads at all times. Please pick up after them, place in a sealed bag and use the bins provided. 

  • Radio, music and TV players must be kept at a low volume. 

  • Our quiet period is 10.30pm – 8am. Please keep noise to a minimum.

  • No amplified music after 10.30pm.  

  • The use of drones on the site is prohibited.

  • The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable.

Safety

  • If you, family or any friends would be unable to leave a building or campsite in the event of an emergency unaided, please inform our campsite staff on arrival.

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  • Barbecues are permitted but must be raised off the ground and attended by an adult. Disposable BBQs are not permitted on site

  • Campfires are only allowed in the communal fire pits and fire bowls that are off the ground.

  • BBQs and fire bowls should not be stored under vehicles or in tents. We ask that you ensure that all fires and BBQs are put out safely before you retire for the evening. 

  • Do not put hot coals, or wood in or anywhere near the bins. Please dispose of it in the communal fire pits.

  • Please adhere to the 10mph speed limit and one-way system on the campsite. This applies to all vehicles including, but not limited to; bicycles, hoverboards, segways etc.

  • The use of generators on site is prohibited. 

  • All vehicles and other equipment brought on site must be maintained to proper safety standards and appropriate insurance held.  

  • For your safety, and the protection of the habitats and wildlife, additional restrictions, such as a ban on the use of fires on the campsite, may be introduced during prolonged periods of dry weather.

  • Children should be always accompanied by a responsible adult whilst on site. Please do not leave them unattended including in your tent or vehicle.

Vehicles

  • All campsite visitors are requested to use the designated parking areas (primarily the main car park) when onsite. Outside the campsite, do not park on verges or grassy areas – these are managed for biodiversity and wildlife. 

  • Campers can take their cars onto site. However, if you wish to use the vehicle free part of the campsite, please park your car outside this area on the main campsite. We reserve the right to ask for extra vehicles to be moved off site.

Sustainability and Environment 

  • All campsite visitors are requested to use the designated parking areas (primarily the main car park) when onsite. Outside the campsite, do not park on verges or grassy areas – these are managed for biodiversity and wildlife. 

  • Campers can take their cars onto site. However, if you wish to use the vehicle free part of the campsite, please park your car outside this area on the main campsite. We reserve the right to ask for extra vehicles to be moved off site.

Come and visit us soon!